Studio Etiquette
Please arrive five minutes before your scheduled class or private session.
Our studio uses specialized equipment that requires instruction prior to use. For your own safety please do not use equipment that our instructors have not trained you on.
When exercising, if at any point you feel discomfort or pain, please alert your instructor immediately and ask for assistance. The goal of our classes is always to experience pain-free, enjoyable movement.
We kindly ask that you refrain from using perfumes/colognes and heavily scented lotions that could disturb other clients.
To allow us to best see body alignment, please wear form-fitting clothing without embellishment which could damage or pierce leather on equipment. Men may be most comfortable wearing compression shorts with loose fitting shorts over them.
To assure cleanliness and avoid outside debris in our workspace, please remove your shoes before walking on the studio’s exercise floor. For any classes requiring shoes we ask that you wipe them thoroughly before class or bring a separate pair designated for exercise only.
To maximize the benefit of your workout we prefer that you perform all Pilates, Barre, Flow and Dance classes either barefoot, with ballet shoes, or slip resistant socks. Shoes are recommended for Hip-Hop and SculptAlign classes. Please speak with your instructor if you have any questions and we will do our best to accommodate any alternative footwear.
Please wipe down equipment/mats and return them to the proper place at the end of each session.
Payment Policy
Payment is due prior to the time of service. Payments can be made with cash, check or credit card. In order to serve you best we recommend a credit card on file in our secure Mindbody system. All purchases at Whole Pilates Studio + SOH Therapies have a 6 month expiration from the date of purchase.
Cancellation Policy
Cancellations and rescheduling must be done 24 hours prior to the class or appointment start time. No-shows or less than 24-hour notice will be charged for any missed sessions. Any cancellation and/or rescheduling after the 24 hour window will be considered a "Late Cancel". A Late Cancel informs the instructor of the late cancellation but will still forfeit the session and charge the account.
All purchases made at Whole Pilates Studio + SOH Therapies can be refunded or exchanged for studio or therapy credit within 60 days of purchase. The client has the right to cancel or exchange their purchase for any reason at any time prior to 12:00 am-midnight (CST) of the 60th day after their date of purchase by providing the business with written notification of cancellation. A monetary refund will only be issued for unused services. Used services will be charged at the individual drop-in rate. If the price of the used services exceeds the total package price, no refund will be issued. No refunds or exchanges will be honored after 60 days of purchase.